Shipping & Payment
The delivery address for the item(s) purchased shall follow a per transaction basis. You need to provide the corresponding correct and complete address where the item(s) should be delivered. Delivery within Metro Manila shall take one (1) to three (3) business days. Provincial area deliveries will have a duration of five (5) to seven (7) business days.
For orders placed and paid beyond the cut off time (11:00AM, Mondays to Fridays), processing and pick up will be on the next business day.
Orders placed on Holidays, Fridays, Saturdays, and Sundays will be processed and picked up the following business day (e.g. Monday).
Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we, and our third party partners assisting us to provide you the best online shopping experience, may follow national, seasonal, and declared holidays; these no-operation days may also affect the duration of your package’s shipping. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our office up to the time of delivery to you).
If you are not available to personally receive your package, you may designate at least one (1) authorized recipient in the Shipping Information page. Please note that in all circumstances, the recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. All items included in the purchase and as stated in the invoice SHOULD be accepted and paid for.
Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our third party freight forwarder’s Office.
Tracking You Order
If your order does not arrive within the indicated time frame, you may contact our customer service at customercare.thefaceshopph@gmail.com to inquire about its status.
The Face Shop Online Store accepts the following methods of payment:
- Cash on Delivery
- Credit or Debit Cards
- Bank Deposit
- GCash
- Maya
- other Payment Options accredited by our payment gateway provider
Shipping Rates
BANK DEPOSIT / CREDIT CARD (PAID IN ADVANCE) RATES
- ₱100 within Metro Manila (1 to 4 working days)
- ₱150 within Luzon (5 to 7 working days)
- ₱200 within Visayas and Mindanao (5 to 7 working days)
CASH ON DELIVERY RATES
- ₱180 within Metro Manila (1 to 4 working days)
- ₱200 within Luzon (5 to 7 working days)
- ₱280 within Visayas and Mindanao (5 to 7 working days)
Please also note that bigger product sizes may require a 1 to 2 week lead time to be delivered.
